Refund Policy
Last updated: October 4, 2026
Thank you for choosing Rescuing Potential ("we," "us," or "our"). This Refund Policy explains when and how you can request a refund for services purchased through rescuingpotential.com (the "Site"). It forms part of our Terms and Conditions.
1. Eligibility for Refunds
You may request a refund within [14] days of purchase, provided that:
You have proof of purchase (such as your order confirmation or receipt)
The service has not yet been provided, or has not been provided as described
The service is not listed as non-refundable under Section 2
2. Non-Refundable Services
The following are not eligible for a refund:
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Services that have already been fully provided
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Custom or personalized work that has already begun (include only if applicable)
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Bookings cancelled less than 24 hours before the scheduled time (include only if you take bookings)
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Services marked "final sale" or "non-refundable" at the time of purchase
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Subscription fees for a billing period that has already started (include only if you offer subscriptions)
3. Services Not Delivered as Described
If a service was not provided, was not completed, or was materially different from what was described, contact us within [7] days of the scheduled or expected completion date. Please include your order number and details of the problem. At our discretion, we will either redo the service, offer a credit, or issue a full or partial refund.
4. Cancellations
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Before the service begins: You may cancel at least 24 hours before the service starts for a full refund.
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After the service begins: Refunds will be calculated based on the portion of the service not yet provided, less any non-recoverable costs we have already incurred.
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Rescheduling: Where possible, you may reschedule a booked service with at least 24 hours' notice at no charge.
5. How to Request a Refund
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Email us at info@rescuingpotential.com with your order number and the reason for your request.
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We will review your request and reply within [7] business days.
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We will tell you whether your request has been approved and, if so, whether it is a full or partial refund.
6. Refund Processing
Approved refunds will be issued in Trinidad and Tobago dollars (TTD) to your original payment method within [30] days of approval. Your bank or card provider may take additional time to post the funds to your account.
7. Late or Missing Refunds
If you have not received your refund within the stated time, first check your bank account and contact your card provider. If you still have not received it, contact us at info@rescuingpotential.com.
8. Your Statutory Rights
Nothing in this policy limits any rights you may have under the laws of Trinidad and Tobago, including consumer protection legislation.
9. Changes to This Policy
We may update this Refund Policy from time to time. The "Last updated" date above shows when changes were last made. The version in effect at the time of your purchase will apply to your order.
10. Contact Us
Rescuing Potential